We highly value our relationship with you and with all our customers. All information will be handled with full and proper respect for privacy. Your information is only used by core staff to fulfill your order and your email address, unless instructed otherwise, will only be used if necessary in relation to your current order.
We guarantee that every online purchase you make from RosesAndSweets.com is a secure transaction. Our site uses the strongest commercially available level of encryption, 128-bit Secure Socket Layers (SSL). This ensures that your transactions are secure and your information cannot be hijacked or redirected to anyone but 2co.com and RosesAndSweets.com. Look for the yellow-padlock as you enter the Checkout section of our site.
What information we hold about you
If you have bought something from us we will have your email address, phone number, address and credit card details. As for the recipient of the order we will have their name, address and contact details. Information is only used to help us deliver the parcels and contact you. We also maintain an order history of your purchases. This allows you and us to track your deliveries and review your past purchases. We also collect information of a general nature about how many 'hits' our website gets. And we monitor the site traffic patterns this tells us which areas of the site are being visited more than others. It also helps us build a more useful site in subsequent re-designs. We don't track individual users pathways through the site. Our site also uses 'cookies'.
Access to your information
You will always have access to your personal information and can update, change or correct it at any time. You can do this by loging into your account.
Cookies
Cookies are small amounts of data sent to your web browser by a web server. They cannot harm your machine in any way, as they are small text files with simple information in them. You can see them as small text files inside your 'Temporary Internet Files' folder in Windows. Our cookies keep track of the items in your shopping basket and act as place markers when you move around the site. We also use software to track general browsing behavior on our website. This means that we can build up a picture of the most popular areas and paths through the site and any problem areas, though we don't use it on a personal level to track individuals and their behaviour. You may experience problems with our site when you try to buy items. These are usually to do with how you have set up your security settings in your web browser.
If you have set your Security Settings in Internet Explorer to 'high' you have disabled cookies. Our site uses cookies to provide some features such as the Shopping Cart and My Account. To use the site you will need to set the security level for the Internet to Medium (under Tools/ Internet Options). This is for "Safe browsing but still functional". Alternatively you can add RosesAndSweets.com to your list of trusted sites. If you are worried about anything to do with our site, please contact us and we'll be glad to talk through any issues with you.
What we do with your information
In addition to processing your order, we also maintain an order history of your purchases. This allows you and us to track your deliveries and review your past purchases. We NEVER exchange, sell or otherwise give away your email address to other companies. Your email address is used solely by yourself, for purposes of logging into your account, and us for emailing you regarding your orders.
Who else sees your information
We may have to disclose some of your information to service suppliers to help complete your order. These parties include mail and courier companies.
Anonymity
We understand that sometimes part of the joy of sending flowers can be in giving them from "your secret admirer".
If a recipient requests information about who sent them a gift, this information will not be provided without your expressed permission. We will contact you advising you that the request has been made, however, we will not release that information until such time as we get approval from you to do so. As such all orders are considered to be anonymous unless you tell us otherwise.
After all, sending a gift should be a private affair!
With RosesAndSweets.com...
You can shop with full confidence.
Your safety is guaranteed.
Your details are secured and will not be shared.
If you have any questions/comments about privacy, you should contact us. Thank you!
