1) Payment has to be made before we can process your order.
2) You may choose a specific date for delivery. While we are unable to deliver at specific times, you are welcome to request either an AM or PM delivery. RosesAndSweets.com will ensure the timely delivery of the gift with all the care.
3) There will be no refund in case incorrect shipping address is given.
4) RosesAndSweets.com will deliver exactly the same gifts described on its web site. However in certain unavoidable circumstances arising due to non availability of product, it reserves the right to change the item and deliver approximately similar kind of product. In case of poor weather conditions or sold out items, we will replace your item with one of equal or may be greater value.
5) Confirmation of all deliveries will be sent via e-mail. Order status will also be sent via e-mail or thru YM.
6) If customer not satisfied with item for a valid reason, item may be replaced if recipient can send back the item as delivered within 3 working days, but cannot be refunded. Ordered item will be replaced accordingly but cannot be exchanged with any other items. Also, please refer to this link: http://www.rosesandsweets.com/returns_gifts_to_philippines.php
7) If the delivery address is far from our courier office (for provincial delivery) or not covered for delivery like for Pizza orders, recipient needs to pick up the item from our advised courier office/Pizzahut branch in Province. Recipient or buyer will be notified regarding the advisory. Shipping charge will still be required whether it's for pick up or delivery. Exact time of delivery may not be possible since none of our couriers commit it.
8) Same day or next day delivery is not possible during peak season like Valentine's Day, Father's Day, Mother's Day, Christmas Day, New Year's Day, etc.
9) If no delivery date is specified, delivery will be in regular schedule.
10) Appliances, furniture, some decorated cakes, and some other items require additional delivery charge & delivery time.
11) For pizza order, in order to get FREE pizza, it’s required to buy 1.5 liter Pepsi. It will be added upon check out. Pizza will be delivered by Pizzahut delivery personnel. Delivery time 11 AM-1 AM (the next day), 7 days a week. Available only for most of proper town anywhere in Philippines. RosesAndSweets.com reserves the right to cancel or request for pick-up any order if delivery address is out of coverage area. Shipping fee is required whether its delivery or for pick up. Please note that PizzaHut will NOT include any greetings card or sender name with pizza items. Same day delivery possible if you place order before 1 PM (Philippine time).
12) If you ordered different merchant items, delivery maybe in different time but within your specified date. But in some cases we can deliver all together even you choose different merchant products, please send us request for it.
13) Change address, delivery date, editing order etc. only possible if you place order in advance and inform us at least 3 days before delivery date. You do not need to edit or correct your order if you entered wrong sender/ billing name, address, etc.
14) During occasions like Valentine’s Day, Christmas Day, Mother's Day, Father's Day, New Year’s Day, etc. changes in information or editing your order ONLY possible if you can confirm us at least 5 days before the delivery date. Whatever the reason or season, change address, delivery date, time or anything editing of your order will be charged $10.00 per order. You will receive an email with this bill within 24 hours upon we receive your request.
15) RosesAndSweets.com has the right to change the price of any product viewed on this website without notice.
16) All prices are in USD. RosesAndSweets.com provides its services to you in accordance with the following terms and conditions. If you visit, browse or shop at RosesAndSweets.com, you accept these terms and conditions.